Today, more than 80% of people’s interactions with government take place online. Whether it’s starting a business or filing for unemployment, too many of these experiences are slow, confusing, or frustrating. That’s why, one year ago, the Commonwealth of Massachusetts created Digital Services in the Executive Office of Technology and Security Services. Digital Services is at the forefront of the state’s digital transformation. Its mission is to leverage the best technology and information available to make people’s interactions with state government fast, easy, and wicked awesome. There’s a lot of work to do, but we’re making quick progress.
In 2017, Digital Services launched the new Mass.gov. In 2018, the team rolled out the first-ever statewide web analytics platform to use data and verbatim user feedback to guide ongoing product development. Now our researchers and designers are hard at work creating a modern design system that can be reused across the state’s websites and conducting the end-to-end research projects to create user journey maps to improve service design.
If you want to work in a fast-paced agile environment, with a good work life balance, solving hard problems, working with cutting-edge technology, and making a difference in people’s lives, you should join Massachusetts Digital Services.
Check out some of our current postings here:
Web Analytics Business Analyst
Didn’t see a good fit for you? Check out more about hiring at the Executive Office of Technology and Security Services and submit your resume in order to be informed on roles as they become available.
Senior Drupal Developer
Director of Technology
Senior UI/UX Designer
Join our growing team at Massachusetts Digital Services was originally published in MA Digital Services on Medium, where people are continuing the conversation by highlighting and responding to this story.