A commercial came on the radio recently advertising a software application that would, basically, revolutionize data management and enable employees to be more efficient. My first thought was, “How can they possibly promise that when they don’t know their customers’ data management processes?” Then, it became clear. The business processes would have to be changed in order to accommodate the software.

Is that appropriate? Is it right that an organization should be required to change the way it conducts business in order to implement a software application?