Jacob Rockowitz: Requesting a medical appointment online begins a patient’s digital journey


My experience with healthcare, Drupal, and webforms

For the past 20 years, I have worked in healthcare helping Memorial Sloan Kettering Cancer Center (MSKCC) evolve their digital platform and patient experience. About ten years ago, I persuaded MSKCC to switch to Drupal 6, which was followed by a migration to Drupal 8. More recently, I have become the maintainer of the Webform module for Drupal 8. Now, I want to leverage my experience and expertise in healthcare, webforms, and Drupal, to start exploring how we can improve patient and caregiver’s digital experience related to online appointment requests.

It’s important that we understand the problem/challenge of requesting an appointment online, examine how hospitals are currently solving this problem, and then offer some recommendations and ways to improve existing approaches. Instead of writing one very long blog post, I’m going to break up this discussion into a series of three blog posts. This initial post is going to address the patient journey and experience around an appointment request form.

These blog posts are not Drupal-specific, but my goal is to create and share an exemplary “Request an appointment” form template for the Webform module for Drupal 8.

Improving patient and caregiver’s digital experience

Improving the patient and caregiver digital experience is a very broad, massive, and challenging topic. Personally, my goal when working with doctors, researcher, and caregivers is…

Making things “easy” for patients and caregivers in healthcare is easier said…Read More